Item: Playluck
Rating: 8
Author: WTBOC

PlayLuck Bonus offer

Which games are available at PlayLuck Casino?

With more than 800 slot titles and more than 900 games in total, it’s not exactly an easy task to tell you what you can play at PlayLuck. For sure, the list of the software providers partnering with them, can give you an idea:

1X2gaming, 2by2 Gaming, Ainsworth, Amaya, Bally Wulff, Betsense, Betsoft, Big Time Gaming, Blueprint, Booming Games, Booongo, Casino Technology, Dream Tech, Edict, Electric Elephant, ELK Studios, Evolution Gaming, Fantasma Games, Fortune Factory Studios, Foxium, GameArt, Gaming1, Gamomat, Green Tube, Habanero, High 5 Games, IGT, InBet Games, Inspired Gaming, IronDog, iSoftBet, JustForTheWin, Lightning Box, MahiGaming, Merkur, Microgaming, NeoGames, Netent, NextGen, Nolimit City, Old Skool Studios, OMI Gaming, Oryx, Pariplay, Play’n Go, Playson, Pragmatic Play, Quick Spin, Rabcat, Realistic, Red Rake, Red Tiger, Reel Time Gaming, Side City, Sigma Gaming, Skillzzgaming, Stormcraft Studios, SYNOT, Thunderkick, Tom Horn Gaming, Triple Edge Studios, Triple Profits Games, Wazda, and Ezugi. Rise of Merlin, Reactoonz, Book of Dead, Gonzo’s Quest are all super famous slot games available, but you will find many more, including around 40 table games.

Is the usability smooth and functional?

It certainly cannot be said that the PlayLuck site has room for unnecessary frills. If, on the one hand, it is rather sparse and minimal, on the other hand, there is no risk of getting lost in useless features.

In fact, the main menu only includes buttons to register or log in and links to the home page, casino and live chat.
At the top of each page, there is a slider that shows the various promotions (this view could perhaps be limited to the home page only).
On the casino page, there is a collection with the top slots, under which there is a menu with the following sub-categories: featured games, new, slots, classic, all games.

In our humble opinion, this division creates more confusion rather than helping the user.
In fact, by clicking on the various buttons, the slots displayed are practically always the same.
Among other things, the submenu “all games” and “slots” coincide, since PlayLuck does not offer table games or other types of games.

The search bar below could also be exploited better: even if it is essential to search for a slot by name, it would also be useful to find slots by software providers, but, unfortunately, this is not possible.

As for another fundamental function, that of customer assistance, it is easily accessible from both desktop and mobile: in the first case just click on the purple icon that you see at the bottom right, while in the second case, just click on the main menu .
Ultimately, the usability of PlayLuck is decent, thanks above all to the elimination of redundant elements, but the page with the games could be significantly improved.

Payment methods

UK players have several ways to deposit money and start enjoying their PlayLuck experience.

No need to mention the main debit cards such as Visa and Mastercard, that is an obvious option.
Besides that, the most popular e-wallets are also available: PayPal in primis, but also Neteller and Skrill, which players tend to love.

Another cool method is AstroPay and if you don’t want to use any of the previously mentioned options, you can still top up your account with PaySafecard’s voucher.

Loyalty Program

Besides the welcome package and all other bonuses, PlayLuck reward you with their fantastic Loyalty Program.

The more you play, the more points you get and higher levels you unlock.

In total, there are 6 different levels:

For the bronze level you need 10 points and gives you the fast cashout benefit together with five free spins to play on Sunday.
With 60 points you unlock the next level, silver. Once this happens, besides the fast cashout, you will get 10 free spins to be played on the Free Play Sunday
The golden level requires 350 points and gives you 20 free spins
The platinum level is reached with at least 1,000 points and gives you an even faster cashout, called express, and 40 free spins
The last two levels, Premium and Prestige, are addressed to VIP players only on invitation. The requirements to achieve these milestones are not known and can give you special benefits and customized perks.

Customer support

In case you need assistance, you can contact PlayLuck customer support in a couple of ways.

The best one is definitely the live chat, that you can start by clicking the purple tab in the bottom-right corner (from desktop) or clicking on the live chat button, under the hamburger menu (if you visit from a mobile device).

You just need to insert your name and email and you’re ready to: a customer support agent will be with you almost immediately.
The live chat is available every day from 8am until midnight.

Alternatively, you can fill the form, you will find after clicking the support link on the footer area of the website.

Someone will get back to you via email within 1 working day (if you prefer, you can also send an email to [email protected]).