Mr Q Casino is a UK-focused online casino which is quickly gaining popularity, among British players, despite its young age.
In fact, it was founded only in 2018 by Lindar Media Limited, which also owns the portal onlinebingo.co.uk.
Read our Mr Q Casino review, if you’re interested in this operator and before you make any deposit.
Is Mr Q casino safe?
Every online casino operating in the UK is obliged to have a UKGC license (which stands for United Kingdom Gambling Commission), to comply with the local regulation and be considered to all effects legal.
The gambling industry is growing fast, which means many new casinos are born every day. This trend attracts many new operators, some of which are not well intentioned.
This is why you should always inform yourself before making any deposit and be 100% aware of the website you are dealing with.
Luckily, MR Q is licensed by the UKGC, under number R 000-051250-R-328289-004.
Normally, all licensed casinos display their license number on the footer of the homepage, linking to their UKGC details page. There, you get important information such as licensee name and address, licensed activities, any sanctions received by the operator in the past, domain names, and more importantly whether the license is currently active or not.
On top of that, the proof that Mr Q takes players safety very seriously is its affiliation with the GAMSTOP, GAMCARE and IBAS programs.
The first one offers the players the possibility to limit their gaming activities.
GAMCARE is a program to help and support anyone with gambling-related issues.
And IBAS is an independent service to help players solve any dispute they might have with the casino.
Welcome bonus offer
New players are welcomed with the simplest of the welcome bonuses.
After signing up, by depositing only £10, you will receive 20 free spins on Fishin Frenzy, with no wagering required.
Each spin is worth £0.25 and any amount you might win turns into withdrawable cash straight away.
The spins must be played on Stampede, produced by Betsoft.
This savannah-themed 5 reels slot has an RTP of 95.2%.
Remember that the free spins are credited immediately after the deposit and expire after 48 hours.
Checking the Mr Q games inventory, it’s clear what this online casino focus on: slot games and bingo.
Bingo is, based on what they say, what MR Q casino does best.
In total, you can find 8 bingo rooms, of which 2 are 75 ball and the remaining 6 are 90 ball.
The first version is more common in the USA, presents a 5×5 grid tickets and involves many more patterns to win.
The second version, instead, is more common in the EU and the UK, and presents a 3×9 grid ticket. You can win by completing one line, two and three lines, each with five numbers.
Mr Q offers three rooms where you can play for free, called Freedom, Free for all, Piece of Cake.
The Free for all gives all new players who made the first deposit (£10 minimum) 3 days of free bingo with no wagering requirements.
Existing customers can also play 6 free tickets on the Freedom room.
Finally, within 7 days after your account is verified, you can play free bingo for a week in the Piece of Cake room.
As mentioned before, the other product Mr Q casino focuses on is slot games.
Even though you won’t find the widest library of slots here (at the moment, the titles are 311 in total), players can appreciate the partnership with the market leader Netent.
The Malta-based giant, recently taken over by Evolution Gaming, produces some of the most appreciated slots such as Gonzo’s Quest, Starburst, Twin Spin, Piggy Riches, Dear or Alive II or the movie-themed slots Narcos and Jumanji, which you can find on Mr Q casino.
Who wants to be a millionaire, Immortal Romance and Mega Moolah by Microgaming are also available titles.
The other software providers are Quickspin, Thunderkick and Pariplay.
Here below the games distribution by provider:
Microgaming = 45
Netent = 44
Despite the clean design, which promptly adapts to any screen, the way games are organized is a bit confusing and could be improved.
For example, by clicking on the slots tab, users land to a page with a top menu where table games, very few to be honest, are grouped.
When you click on the All tab, you’d expect to have the entire slots library in a single page, but unfortunately there’s only a limited selection.
Unfortunately, there is no way for players to easily find a slot name or its provider as the search bar function is missing.
Other than that, you can check recently released games on the New tab, and the most popular ones on the Top tab.
A bunch of slingo games are also available.
If you’re into table games or live games we warn you that Mr Q casino might not be the right place for you.
While you can find few blackjack and roulette games, live casino is completely missing.
Not all the players are interested in this type of games though, so it’s not necessarily a problem.
We are also sure the inventory of Mr Q will expand with time, including more slots titles and possibly live games too.
Payment Methods accepted
The fact MR Q casino promotes this collaboration is a clear demonstration of its reliability.
Depositing on Mr Q casino is simple and quick, as most of the standard payment methods are accepted.
Like in most of the online casinos, the minimum deposit accepted is £10, if you pay with a major debit card such as Mastercard and Visa while the maximum unique deposit is £10,000.
Unlike many operators, most of the e-wallets such as Skrill and Neteller are not accepted at Mr Q casino. The only exception is PayPal.
You can also pay by mobile: in this case the minimum deposit is £30 and you can pay maximum £240 a month.
For those who are unfamiliar with this payment method, you just need to verify your mobile number and you are done. If you are on pay as you go plan, the money will be deducted from your top-up, otherwise you will be billed the following month.
All the main companies such as Vodafone, Three, O2 and EE are supported.
It’s also useful to remind you that credit cards are not accepted.
In case you need to contact Mr Q casino customer support, there are several ways to accomplish it.
First of all, as usual, we recommend you having a look to their Frequently Asked Questions, which covers most of the topics from bonus offers, to withdrawals queries, from technical issues to responsible gaming.
Well-organized and beautifully designed, this section can be a huge time-saver.
If you’d rather get in touch with the Mr Q customer support reps, you can either send an email to [email protected] or via live chat.
In the first case, you should get a reply within 24 hours.
If you need immediate assistance, the live chat service is the obvious option. You can find it in the bottom-right corner of the website.
Even though, not every online casino offers a live chat support, we are not extremely happy about the limited availability of MR Q casino live chat, that is only Monday to Friday from 8.30 am to 5.30 pm.
Needless to say that the current availability doesn’t cover the peak times when players are mostly active, the evening and the weekend, giving Mr Q a huge room for improvement.
For more complicated issues, customers can use the live chat or send an email. The live chat can be accessed by clicking on the purple chat bubble icon in the bottom left of the screen. However, players should be warned that the chat is only available between 8.30am to 5.30pm from Monday to Friday.
Mr Q Casino reviews
It is very rare for a casino to have an average rating of 4 stars on Trustpilot.
Mr Q proudly displays his score on the most famous review site in the world with the badge positioned at the bottom of the page. As if to say: we are aware of the quality of our service, look here!
Much more often, online casinos get bad reviews on Trustpilot. This does not necessarily mean that their service is a complete disaster.
In fact, any type of customer, not just online players, tends to review a product / service when he’s not satisfied with it.
More rarely he is inclined to leave a positive review, especially if he has no incentive to do so.
This is even more true in the gaming world. In fact, players often don’t read casino t & cs only to be disappointed.
Or precisely because the casino is slow in paying, it has a customer service that is not up to the task: in essence, it sucks.
In short, you understand, having an excellent score on Trust Pilot is a very difficult thing for an online casino.
Here are some MR Q reviews on Trustpilot, reinforcing our positive review:
“Such an easy to use casino the support team are always there if you need them an if there is no one available they reply to you even when your not online so that you get it the next time you log in the games are to play and the menu is easy to understand one of the best casinos i play the only thing I think I’d change is the time limit on the withdrawal and make it within a few hours like some other sights but other then that an all round amazing site to play on”
“Mr q is great has good choice of slot games I love bonanza megaways customer service is great too!! And payouts I literally got within 2 hours !!
Hassle free withdrawal. Looking forward to playing more”
“I actually like MrQ, there’s plenty of slots to choose from so much so that your spoilt for choice, it has a up to date amount of winnings/losings, just wish I was luckier as I’m sure it would make it even better. Only downside to MrQ for me is that I also like to play Bingo and that’s not the best by far on MrQ.”
“Enjoyed the site when I first joined ,had a good length of play but the last couple of times I’ve played it’s been dead spins . Know that’s gambling for you !. Impressed with the speed of withdrawals . Could have more loyalty benefits like other sites ,but overall I enjoy it .”
“One of the best sites I’ve used. I play slingo mostly and have had lots of wins. I’m definitely up in my winnings to losses ratio. Payout is very fast too. They advise 3-5 working days for winnings to arrive but I usually get them within a few hours. Sometimes in a few minutes”
Mr Q Casino Frequently Asked Questions
Why can’t I login my account?
Your account could be suspended, if Mr Q casino identifies a duplicate customer or if you used wrong credentials many times. You could have also self-excluded yourself or closed the account.
In case you forgot your password, contact the customer support team.
In Which countries is Mr Q Casino available?
Mr Q is licensed by the UKGC, thus available in the UK. Players from other countries are currently not accepted.
I can’t play any game: why?
Normally, you’re not allowed to play any games, unless your account was verified correctly.
By law, Mr Q casino must check your identity electronically, once a payment method is added.
This restriction applies also to free games. The KYC (Know Your Customer) process aims firstly to verify every player who registers is at least 18 of age.
How can I pay by mobile?
First of all, you need to verify your mobile number as a payment method.
If you pay as you go, the money to play will be deducted from your phone credit straight away.
Otherwise, if you’re on a contract, you will pay the deposit at the end of the month.
Can I use more than one payment method?
Even though you can have up to 5 payment methods registered in your MR Q account (3 cards, 1 PayPal and 1 mobile number), you can only use one at the same time. If you made a deposit with PayPal and request to cash out, you must withdraw onto PayPal.
You can change payment method only when you don’t have pending transactions and your balance is below £1.
How long does it take to receive my money back to my account?
Normally it takes up to five working days, once the withdrawal is approved. Please contact the customer support team, only if you haven’t received your money back after 5 working days.
Are payments on Mr Q Casino safe?
Mr Q Casino uses SSL data encryption to protect every sensible information shared by the customer.
Also the Payment Card Industry compliance is in place to meet the highest standards of security.
Is there a minimum deposit? And a maximum deposit?
The minimum deposit is £10 per transaction. The maximum deposit is £10,000 if you pay by card, £5,500 with PayPal and £30 if you pay by phone (with a monthly limit of £240).
What if I change my phone number?
If you pay by mobile and change your number, you can update your details in your account.
It’s necessary to demonstrate you’re the owner of the new number: so you can share a copy of the contract or a screenshot from your mobile provider account, where your name and new phone number are visible.
I want to withdraw my money back to my mobile; is it possible?
No, it’s not possible. If you made a deposit by mobile and want to cash out, it is necessary that you change payment method by contacting the Mr Q Casino customer support team.
Mr Q casino review: our conclusion
Hopefully, you learned much more about Mr Q Casino as you made it until the end of this review.
If so, you should know already that Mr Q is a super safe online casino, which exceeds the strictest standards to offer its players the best gaming experience.
Mr Q casino is for anyone who wants to have a good time, especially those into bingo and the most known Nentent slot games.
The usability and the fresh design create a relaxed and playful atmosphere. This casino might not be for the big players and those passionate about some niche slots, table and live games.
The welcome bonus reflects this operator’s philosophy to attract a broader and less “technical” audience.
Mr Q has all the credentials to become a market leader, and while they pursue this goal, they will possibly improve by extending the live chat to as a round-the-clock service.
Finally, Mr Q casino’s motto is “no nonsense”: for us it’d be a nonsense if you didn’t try this casino.
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