Fantasino is an online casino launched in 2017.
It’s operated by EveryMatrix Software LTD, a maltese gaming company which partner with many famous operators, among which Tipico and The Stars Group.
As of today, May 2020, Fantasino is no longer available to UK players.
Continue reading our Fantasino review or browse the best alternatives for the UK market.
Is Fantasino safe?
The first thing to say is that Fantasino offers a super safe platform to play.
In fact, Fantasino is licenced by the UK Gambling commission, the body whitelisting operators in the UK.
This licence, in a nutshell, guarantees for the reliability of a casino in Great Britain and Northern Ireland.
Players outside the UK can feel safe too, because Fantasino is also credited by the Maltese Gaming Authority, one of the most important in the field worldwide.
Fantasino welcome offer
If you are a new customer, there’s an enticing welcome offer waiting for you.
You will get an unmissable 100% bonus on the first deposit up to £200.
So when you register and deposit £200 for the first time you will get another £200 to play immediately.
Additionally, you will get 50 free spins: 10 every day for the first five days to be played on Starburst.
The wagering requirement is x35. So you have to play 35 times the amount of the bonus before you can turn the bonus money in real cash.
Some other restrictions apply as well: you can take advantage of the welcome bonus offer, unless you deposit with Neteller and Skrill.
Different types of games contribute to the wagering requirement with different weights: for instance, slots, video and keno contribute 100% while live casino and roulette with 0%.
Make sure you read the T&Cs of the promotion before you start playing.
There isn’t a no deposit bonus offer available at the moment.
Fantasino customer support
Before contacting Fantasino support, you should definitely check their FAQ section, which can be found on the left corner of the footer.
Here most common questions are orderly listed under main categories such as: Registration, deposit and withdrawals, bonus and promotion, technical issue and so on.
If the FAQ section is not helping, you can contact Fantasino support by email or via chat support.
If you are not in a rush you can drop an email to [email protected]: someone will get back to you within 24 hours.
Otherwise, if you want instant assistance, you can chat with an operator, by simply click on the icon on the bottom-right corner of the website.
The chat service is available every day from 10am to 7pm.
When we tried the service, the wait was the shortest and we were able to talk immediately to a support agent, who promptly answered all our questions.
Definitely thumbs-up for Fantasino customer support.
How can I deposit?
Your deposit can be as little as £10. All the deposit methods require this minimum amount.
To add money into your account is quite quick and easy.
You can use any credit or debit card like Mastercard and Visa.
E-wallets like Neteller and Skrill are also viable options.
Other available payment methods are Trustly, Sofort, Zimpler, Euteller, Ecopayz and Paysafe. With the latter a 4% fee applies, while all others are free.
You can also deposit via bank transfer; in this case it might take up to 7 days before the money is deposited. With all other payment methods you can start playing immediately.
Paypal is not supported.
How can I withdraw and how long does it take?
When you request a withdrawal, it will be processed by a dedicated team within 24 hours.
During this time, you can still revert the request if you change your mind. To get back your money it will take up to 3 working days from the approval.
The withdrawal method should the same you used for the deposit.
This is a general rule of thumb in the industry used as anti-money laundry measure.
If you cannot withdraw with the same method, you will have to provide your banking details.
You can request as much as money as you want, but if you won big and your request is higher than £50,000, Mansion Casino will pay you in different instalments.
The minimum amount you can withdraw is £10 and the maximum is £20.000, no more than £5.000 per week.