Casoola casino Review

Casoola is the online casino where Caszilla, a pet-robot, brings all the players never ending entertainment and a plethora of bonuses and promotions.

Launched in 2020, it is part of the Malta-based Genesis Global Ltd.

Before you start playing, read our Casoola review.

ℹ️ Casoola casino details

Online Casino	Casoola
UK Gambling Commission license number	45235
Owned by	Genesis Global Limited
Business address	28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta
E-mail address	[email protected]

👯 Casoola casino sister sites

Casoola sister casinos include: Genesis Casino, Casino Gods, Casino Joy, Casino Cruise, Vegas Hero and Casino Planet.

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⚖️ Is Casoola casino a scam?

Casoola is definitely not a scammy site; in fact, it’s part of a super well-known and respected group in the industry, Genesis Global Limited.

It operates by the law in every country is available: in the UK is enabled by the United Kingdom Gambling Authority with a regular license.

On top of that, all Genesis Global brands have Malta Gaming Authority and SGA licenses. 

Moreover, Casoola cares about its players and promotes with the Genesis Safeplay, the program promoting a responsible gaming experience.

Self-exclusion, reality-check tool and deposit or loss limit tools are some of the ways Casoola promotes a safe platform.

🎁 Casoola casino Welcome Bonus (40x Wagering requirement if you’re referred by us)

Casoola welcomes every new player with an unmissable welcome bonus offer: an 100% bonus up to £100 and 200 free spins.

The minimum deposit is £10, so in that case you would play with £20, of which £10 is bonus money.

After the deposit, you will get 20 free spins straight away and 20 more every day for the next 9 days.

You can play the bonus money and the free spins on the PlaynGo Reactoonz slot, whose RTP is 96%.

To convert the bonus money into real cash, you must play it 60 times; the good news is you only need to play 40 times if you are referred by our website.

🎰 Casoola Casino Games

Casoola casino partners with some of the best software providers in the field such as: Netent, Red Tiger, Evolution gaming (now all under the Evolution umbrella), Playn’Go, Skywind, Microgaming, iSoftBet, Yggdrasyl, Quickspin, Big Time Gaming and many more.

If you’re into slot games, you probably won’t find the widest choice of the market, but the main titles are covered.

Among these, for example, Who wants to be a Millionaire Megaways, Book of Dead, Starburst, Bonanza, Immortal Romance and Divine Fortune are worth mentioning.

Alongside slots and jackpot games, you can also find many table and classic casino games.

🎲 Live casino games

All live casino fans will be delighted to play on Casoola casino, due to the greatest offer of games.

All live games are provided by the live casino giant Evolution Gaming: 69 types of games which include several versions of roulette,blackjack, baccarat as well as Live Monopoly, Dream Catcher, Super Sic Bo, Deal or No Deal, Craps Live, Football Studio and few Live poker versions like Three card, Caribbean and Texas Hold’em.

💳 Casoola Casino Payment Methods

In every game and on the top right corner of your account there is a button allowing you to make a deposit, then select the desired payment method, among these: mastercard, maestro, e-wallets such as Skrill, Neteller, Ecopayz, Paypal, MuchBetter, MiFinity, Jeton, instant bank transfer with Trustly, Paysafecard and the mobile payment Boku.
Visa Cards are no longer accepted; similarly any e-wallet connected to a visa card won’t be accepted.

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💬 Casoola Live Chat

Casoola casino offers a live chat service, however it is not available every day.

We tried on Sunday and there was no trace of it.

If you need support from Casoola Casino, though, you have more options.

Phone support with two numbers, a free number for UK players 8000294558, or a a maltese number for international players.

During our Sunday test, we also tried to call them but we just heard a recorded voice, saying there was no service available.

Alternatively, you have email support: simply send an e-mail to [email protected], and they will get back to you within a working day.

Both phone and chat supports are good to have, but we believe these services should be also available during the weekend, when most of the players have time to play.

📱 Can I play on my Phone?

Casoola casino is completely mobile-friendly, meaning the quality of the desktop version is identical to the mobile version.

You can play, wherever you are with your phone or tablet.

Just bear in mind that a strong WI-FI signal is recommended for the best experience.

No app is available or needed.

💎 Casoola Casino VIP

Normally casinos reward their most loyal players with some special treats, such as bonus spins, customized casino bonuses, dedicated support and for highest level players also access to special events and trips.

The higher the level of play, the bigger the rewards.

These special prizes and rewards go under the name of VIP program.

Unfortunately, at the time being, Casoola casino doesn’t seem to have a real incentive system for big casino players.

🖊️ How to start on Casoola Casino

To start playing on Casoola, is easy and straightforward and it takes only few simple steps.

Go to casoola.com from your phone or laptop and click on the “join casoola” button.

Fill the required fields such as username, e-mail and password. You will then receive an email to verify your account.

By clicking on the verify button, you will re-directed to the website and be ready to continue the sign in process. Make sure to tick the offer to get the welcome bonus and that’s it, you are ready to go!

⭐ Other Casoola casino reviews

These are the latest 5 Casoola casino reviews on Trust Pilot.

Review 1

Well I have been left disappointed again, I won’t change my review this time. They just take too long on withdrawls, it’s such a shame, the site and games are great, they even have 24 hour a day customer service really you guys are great EXCEPT for your withdrawals, they just take too long!

There are other sites i use to withdraw that send me the money instantly as soon as I withdraw, why can’t you do this on your site? If you can fix this issue you will be a big contender for online casino gaming, ive tried alot of sites that use Boku funding and yours is by far the best! sort your withdrawal process out now and this company could be heading for big places in the industry! Please don’t let yourselves down with the most important part of gambling to the consumer – the withdrawal of your winnings.

Review 2

Day 20,

Still no update received regarding my withdrawal. I have now raised this with my contact again at IBAS and they are progressing the case thankfully.

I have since received a response from the complaints email, however this did not solve my case and I was given no further update.

The generic responses on here are a great indication of the service you get when you eventually get an email response so I have referred my contact at IBAS to look at this page. They have said they have checked it out and speak to their relevant contacts as it is clear that this company are having liquidity issues and are delaying payments to manage their cash flow, according to their observations.

Whilst this does not help my case, I am glad that someone with authority is looking into this company and its subsidiaries as it they are causing significant emotional distress for so many honest customers.

I will continue to update others on my case, as I have found that helpful when looking at others reviews.

So far, still no luck but I will not give up.

Review 3

One big joke. Okay one week on and after saying they tried to pay my Ney owed to my card and that my bank declined payment lol only to check with my bank and for me to be told that no such thing happened, no blocks on my card an no payment was ever made or would be declined these people have dropped one text a day only to say same things, so they said use trusify and I did, given bank details and then they now want verification, so sent passport, divorce paper, letters from everything even medical and yet they still asking for the same things with the same automated text.

I asked for them to ring but they won’t and all I get is the same thing and no money. Never has any other company in this business ever done this kind of thing to me. I suppose they so busy doing this to everybody they got no time to actually do anything but send an automated text. I am not doing this anymore. Tomorrow morning I am gonna make it my job to contact every agency possible and deal with this company, enough is enough an I am no longer playing clown in thier cirus.

Seems like they got no money to pay out and they just fraudulent, can’t understand thier logic and how they think that they can keep doing this to thier customers and how long do they think this kind of bad practice of business, is going to keep them in business, eventually they gonna lose all thier customers, so keep up the good work casoola as your time in this business is for sure running out and sine fatcat robbing everyone’s money

Review 4

A further 3 days of nothing after speaking to a representative of casool and answering more security checks have no idea what more I can do to try and receive my winnings all I get on live help is please bear with us someone will be in touch I mean come on now not really fair to treat people this way will not give up trying and if my regular reviews are read by honest people before joining then I hope that I can save at least 1 person from wasting their money on this site and going through what I have

For your information I have already spoken to someone how many times do you need to phone me ????
All they asked me was how much I deposited and what games I like what do you need to know now what I’ve had for tea that day ????
Pathetic really to keep treating me this way nobody has phoned me since so get your act together and stop stalling and pay people when they win

Review 5

They say my withdrawal is pending…

… Well guess what? It still isn’t.

Due to technical faults at THEIR end (confirmed by three different members of the team), my attempted withdrawals keep returning to my Casoola casino balance.

Of course, they do not contact me to explain why this is, I have to attempt to find out myself.

This is now the fourth time this has happened.

Frankly, I’m despairing. The stress is unbearable.

✔️ Casoola Review: our final thoughts

You should definitely consider trying Casoola Casino for its appealing design, for the games offered and the unmissable welcome bonus.
It’s a legal UK casino where you can have some real fun playing live casino, jackpot games or slots.
The layout makes it easy for every players to browse the hundreds of titles and the mobile version is as effective as their desktop site, so you can play wherever you are.

Even though their live chat is not available 24/7, they have a well structured FAQ questions and e-mail support is quite responsive and helpful.

❓ Casoola Casino FAQs

• How long to withdraw winnings from Casoola casino?

  If you already verified your Casoola Casino account, it depends on the payment method: up to three days with debit card, instantly with e-wallet.

• When I will get my free spins?

  It takes up to 24 hours.

• Which documents should I share with Casoola Casino to verify my account?

  In order to verify your account, you must send a valid copy of identity card (passport, driving license or national ID card); a valid proof of address; a copy of the payment method used.

• Is the bonus code needed for the welcome offer?

  You don’t need a bonus code.

• Are there any other Casoola casino bonuses?

  On top of the welcome bonus offer, there are many other promos like the Egg Prize drop, the Friday Bonus and a monthly deposit bonus.