Casoola Casino Review
Casoola is the online casino where Caszilla, a pet-robot, brings all the players never ending entertainment and a plethora of bonuses and promotions.
Launched in 2020, it is part of the Malta-based Genesis Global Ltd.
Before you start playing, read our Casoola review.
Is it a scam?
Casoola is definitely not a scammy site; in fact, it’s part of a super well-known and respected group in the industry, Genesis Global Limited.
It operates by the law in every country is available: in the UK is enabled by the United Kingdom Gambling Authority with a regular license.
On top of that, all Genesis Global brands have MGA and SGA licenses.
Moreover, Casoola cares about its players and promotes with the Genesis Safeplay, the program promoting a responsible gaming experience.
Self-exclusion, reality-check tool and deposit or loss limit tools are some of the ways Casoola promotes a safe platform.
Casoola Welcome Bonus (40x Wagering requirement if you’re referred by us)
Casoola welcome new players with an unmissable welcome bonus offer: an 100% bonus up to £100 and 200 free spins.
The minimum deposit is £10, so in that case you would play with £20, of which £10 is bonus money.
After the deposit, you will get 20 free spins straight away and 20 more every day for the next 9 days.
You can play the bonus money and the free spins on the PlaynGo Reactoonz slot, whose RTP is 96%.
To convert the bonus money into real cash, you must play it 60 times; the good news is you only need to play 40 times if you are referred by our website.
Casoola casino partners with some of the best software providers in the field such as: Netent, Red Tiger, Evolution gaming (now all under the Evolution umbrella), Playn’Go, Skywind, Microgaming, iSoftBet, Yggdrasyl, Quickspin, Big Time Gaming and many more.
If you’re into slots, you probably won’t find the widest choice of the market, but the main titles are covered.
Among these, for example, Who wants to be a Millionaire Megaways, Book of Dead, Starburst, Bonanza, Immortal Romance and Divine Fortune are worth mentioning.
Alongside slots and jackpot games, you can also find many table and classic gasino games.
All live casino fans will be delighted to play on Casoola, due to the greatest offer of games.
All live games are provided by the live casino giant Evolution Gaming: 69 types of games which include several versions of roulette,blackjack, baccarat as well as Live Monopoly, Dream Catcher, Super Sic Bo, Deal or No Deal, Craps Live, Football Studio and few Live poker versions like Three card, Caribbean and Texas Hold’em.
Casoola Live Chat
Casoola offers a live chat service, however it is not available every day.
We tried on Sunday and there was no trace of it.
If you need support from Casoola Casino, though, you have more options.
Phone support with two numbers, a free number for UK players 8000294558, or a a maltese number for international players.
During our Sunday test, we also tried to call them but we just heard a recorded voice, saying there was no service available.
Alternatively, you have email support: simply send an e-mail to [email protected], and they will get back to you within a working day.
Both phone and chat supports are good to have, but we believe these services should be also available during the weekend, when most of the players have time to play.
Can I play on my Phone?
Casoola casino is completely mobile-friendly, meaning the quality of the desktop version is identical to the mobile version.
You can play, wherever you are with your phone or tablet.
Just bear in mind that a strong WI-FI signal is recommended for the best experience.
No app is available or needed.
Normally casinos reward their most loyal players with some special treats, such as free spins, customized bonuses, dedicated support and for highest level players also access to special events and trips.
The higher the level of play, the bigger the rewards.
These special prizes and rewards go under the name of VIP program.
Unfortunately, at the time being, Casoola casino doesn’t seem to have a real incentive system for big casino players.
How to start on Casoola Casino
To start playing on Casoola, is easy and straightforward and it takes only few simple steps.
Go to casoola.com from your phone or laptop and click on the “join casoola” button.
Fill the required fields such as username, e-mail and password. You will then receive an email to verify your account.
By clicking on the verify button, you will re-directed to the website and be ready to continue the sign in process. Make sure to tick the offer to get the welcome bonus and that’s it, you are ready to go!
How long does it take for the withdrawal?
If you already verified your account, it depends on the payment method: up to three days with debit card, instantly with e-wallet.
How can I deposit?
In every game and on the top right corner of your account there is a button allowing you to make a deposit, then select the desired payment method, among these: mastercard, maestro, e-wallets such as Skrill, Neteller, Ecopayz, Paypal, MuchBetter, MiFinity, Jeton, instant bank transfer with Trustly, Paysafecard and the mobile payment Boku.
Visa Cards are no longer accepted; similarly any e-wallet connected to a visa card won’t be accepted.
When I will get my free spins?
It takes up to 24 hours.
Which documents should I send over to verify my account and how long does it take for the verification?
In order to verify your account, you must send a valid copy of identity card (passport, driving license or national ID card); a valid proof of address; a copy of the payment method used.
Is the bonus code needed for the welcome offer?
You don’t need a bonus code.
Casoola Review: our final thoughts
You should definitely consider trying Casoola Casino for its appealing design, for the games offered and the unmissable welcome bonus.
It’s a legal UK casino where you can have some real fun playing live casino, jackpot games or slots.
The layout makes it easy for every players to browse the hundreds of titles and the mobile version is as effective as their desktop site, so you can play wherever you are.
Even though their live chat is not available 24/7, they have a well structured FAQ questions and e-mail support is quite responsive and helpful.