Captain Spins is an online casino established in 2019.
It’s part of the Malta-based White Hat Gaming network, which includes the sister site Jonny Jackpot.
It doesn’t matter whether you are an experienced player or you are new to the i-gaming world: read our unbiased Captain Spins review to understand why it’s the perfect casino for everyone.
Table of Contents
Is Captain Casino safe?
Captain Casino has two gaming licenses: the UKGC and the MGA, the first one regulates casinos operating in the UK, while the second one is given by the Maltese Gaming Authority for unregulated markets.
Both are among the strictest licenses in the industry guaranteeing the highest standard of service and players’ protection.
Any casino not sticking 100% to these regulatory systems can incur heavy fines, and, in the worst-case scenario, even lose the license.
In conclusion, Captain Casino offers a super safe platform.
Captain Spins Welcome Bonus
Captain Spins welcomes its new players with an unmissable bonus offer.
The bonus package is only for players based in the UK and it’s divided in 4 different steps:
- Deposit at least £20 and get 100 free spins
- Deposit at least £20 and get 120 free spins
- Deposit at least £20 and get 140 free spins
- Deposit at least £20 and get 160 free spins
Every spin is worth £0.10, so if you complete al the four steps, you will get £52 of bonus money. Ah, by the play, the bonus must be played on
In order to turn the bonus into real money it should be played 35 times, which is a pretty standard wagering requirement.
At Captain Spins bonuses are not limited to new players, though.
Make sure you check the promotion calendar, where everyday new offers are displayed: from free spins, to cashback, from specific offers to offer new launched games, to no deposit bonuses.
Loyal players can also benefit from the Captain Spins Reward scheme.
Games offer at Captain Spins
Captain Spins has indeed an enviable games inventory.
Slots aficionados will be delighted by the 1577 titles available, produced by the most respected operators in the market, such as Red Tiger, Microgaming, Netent, NYX, Blueprint gaming, Merkur, Play’nGo and many more.
Also live casino lovers won’t be disappointed as they can play the following games:
- 2 Hand Casino Holdem
- Classic Auto Roulette
- Crazy Time
- Deal or No Deal
- Dragon Tiger
- Dream Catcher
- Football studio
- Lightning Roulette
- Live Baccarat
- Live Blackjack
- Live Caribbean Stud
- Live Holdem
- Live Roulette
- Live Roulette
- Live Three Card Poker
- Live Ultimate Texas Holdem
- Mega Ball
- Monopoly
- NetEnt Live Blackjack
- Super Sic Bo
- Texas Holdem Bonus Poker
Not to mention the 16 scratch cards titles.
To easily find your favourite game, titles are grouped in 7 categories: slots, scratch, jackpot, live, table games, and also popular and new, listing latest releases.
If you are looking for a particular name or provider, you should definitely use the search bar.
Captain Spins Slots RTP
A cool thing not all online casinos do, but Captain Spins does is displaying its entire games inventory with related RTP, which tells the average return based on the money you play in percentage terms. If the RTP is 96% and you play £100, you will get £96 back on average. The difference is what the casino earns.
Here’s the complete list of slot games available on Captain Spins, with their return to player.
Customer support
Besides the game offer and the welcome bonus package, customer support can make a huge difference in the quality provided by any casino.
Fortunately, Captain Casino offers an excellent customer care service, which is available 24/7.
There are two main ways you can get in touch with Captain Casino support: via email or via live chat.
In the first case, simply send an email to this address: suppor[email protected]. Consider that it might take up to 72 hours though to receive a reply.
In case you’re in a rush, live chat is the best option available.
To start the chat service, you are only required to input your name and best e-mail address.
When we tested the service, it took a really short time before we were able to talk to a support agent, who promptly answered all our questions.
How can I deposit and how can I cash out?
There are several payment methods supported at Captain Spins: you can use credit/debit cards from main circuits such as Visa, Mastercard and Maestro, as well as e-wallets like Paypal, Skrill and Neteller.
If you don’t own a card, consider a bank transfer too: just bear in mind your bank might charge you a fee and that the process takes normally longer.
Alternatively, Paysafecard, a prepaid card, is also a valid option. With this method, though, you won’t be able to cashout.
When you want to widhdraw your money, your request is processed by a dedicated team, which can either confirm or decline it.
The main reasons why your withdrawal request has been declined, are:
- you haven’t verified your account by submitting your ID
- you are using an invalid method (different recipient or different payment method)
Once your request is approved, to receive the payment will take up to one day with e-wallets, up to two working days with credit and debit cards and up to five working days with bank transfer.
Captain Spins Frequently Asked Questions
Q: Why do I get the message that I have insufficient funds even if there’s an active bonus?
A: Some games are excluded from the bonuses, that’s why you might need real money to play those games.
Q: How long does it take to proceed my withdrawal?
A: it takes up to two working days
Q: How can I reset my password?
A: click on login, under your credentials there’s a link to create a new password, just follow the procedure
Q: how can I be sure depositing money to Captain Spins is safe?
A: an SSL encryption method is used during any transaction so no sensitive data is stored.