PlayGrand Casino was founded in 2015 and within a few years, it managed to carve out its own space in the crowded online casino market in the UK.
You’ve heard of PlayGrand and want to get more information before you start playing? Great news for you, you’ve come to the right place! Sit back and read our full PlayGrand Casino review.
If you do not want to read the entire review, click the relevant paragraph on the table of content. Enjoy the reading.
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The online gambling market is increasingly crowded. This creates confusion in the user who is overwhelmed by offers and does not know which one to choose. For this, we at WhatstheBestOnlineCasino come into play: every day, we play and test, select and review new operators.
The reason is simple: We want to find the best and most reliable sites, because, unfortunately, there are still many sites that are deceptive or do not offer an adequate and up-to-date service.
Below, with our review of PlayGrand, we will dig into all the most important aspects: from security, to the welcome bonus, through the analysis of usability and customer care, to payment methods.
Is PlayGrand Casino legit?
The first thing you need to know about any casino before you start playing is whether it is legal and reliable or not.
In some countries, a license is required to operate legally. Take the UK for example – all casinos are required to have a UKGC license to be considered legal. So, if you don’t trust a site, just check its website’s footer: if there is a badge that links to the Gambling Commission site, be sure that casino is reliable.
Having a UKGC license involves adhering to very strict standards, which, if not respected, can result in very high fines or the revocation of the license itself. All players from the UK will be happy to know that PlayGrand Casino comes with this license.
Not only that, but thanks also to a Spelinspektionen license, this casino is also available in Sweden and many other countries due to the MGA and Curacao licenses. Not many other casinos can boast that many licenses, which in itself is a sign of trustworthiness.
Additionally, PlayGrand Casino works with various third party entities to take their service to the next level. Among these, eCOGRA should certainly be mentioned. This body issues a certification on the correct functioning of the games, demonstrating that some values such as RNG and RTP are respected.
PlayGrand Casino also collaborates with the Independent Betting Adjudication Service, an organization for resolving disputes between players and casinos. Finally, PlayGrand Casino promotes responsible gaming, by providing various tools such as deposit limits and self-exclusion to protect its players from the risk of gambling.
PlayGrand Casino Welcome bonus
Here we are finally discussing the important things. Many players are attracted by the welcome bonuses, but if you look closely, they are almost all the same nowadays, namely 100% deposit up to £ 100. Boring!
Fortunately, PlayGrand Casino is there to bring some joy with its gargantuan bonus of up to £ 1,000.
Here’s how it works. Basically, this gigantic bonus is divided into three steps. After signing up at PlayGrand Casino, you can get a 100% bonus up to £ 300 on your first deposit plus 30 free spins on the Reactoonz slot.
Even if you decide to stop here, you will get a bonus higher than that offered by most other online casinos. On the second deposit, you are entitled to a 50% bonus up to £ 500 plus 50 free spins to play on the famous Book of Dead. Finally, with the third deposit, you can receive a 25% bonus up to £ 200. Plus, you’ll have 20 free spins to play in Legacy of Egypt.
In short, a very generous welcome, which also gives you the opportunity to try 3 of Play’nGo’s most popular games.
And that’s not all. There are many other promotions to enjoy at PlayGrand Casino. Aside from the loyalty points you accumulate as you play, you can also take part in the Grand Draw, where 50 lucky ones share a total prize of £ 5,000 each month. Try not to miss any special offers and remember to always take a look at the PlayGrand Casino promotions page.
In addition to the fantastic welcome bonus, Playgrand Casino offers a loyalty program to its most consistent players.
Basically, thanks to this loyalty program, you get points for every £10 you play, which varies from game to game:
• 2 points for slot and scratch card
• 1 point for bingo and video poker
• Half a point for blackjack
• And a quarter of a point for roulette
200 points is the minimum daily threshold to request the bonus and equal to £1, while every day you can score a maximum of 10,000 points.
If, for every £10 you play on slots, you get 2 points, inr order to get 200, you have to play £1,000. So, you get £ 1 bonus for every £1,000, in other words 0.01%.
Better than nothing, true; the main problem is that it is a non-withdrawable bonus subject to a 35x wagering requirement.
In addition, you must play this bonus within 30 days.
In addition to the loyalty program, there is another way Playgrand keeps its players active.
For every £50 wagered, you get a ticket to the Grand Draw. What is it about? Each month, 50 lucky players can be drawn and win a share of a £5,000 prize pool.
The percentage distribution of the prize pool is as follows:
• 20% to the first
• 10% per second
• 5% to the third
• 4% per quarter
And so on up to 1% of positions 25-50.
In this case, it is not a bonus, but real money, which you can decide to withdraw whenever you want.
At PlayGrand Casino you will find a vastly above average availability and variety of games.
There really is something for all tastes, from slots, to jackpot slots, through table games, and the live casino.
Thanks to collaborations with more than 100 top gaming providers, such as Red Tiger, Thunderkick, IGT, Endemol, NetEnt, Relax, Scientific Gaming, Greentube Eyecon etc, fun is guaranteed.
If you are a true slots enthusiast, you will probably feel in heaven playing at PlayGrand Casino. In fact, with over 1000 titles available, it’s virtually impossible that you won’t find your favorite slot.
If you are new to the world of online casino, some slots that you will find at PlayGrand Casino and we recommend you to try are: Dead or Alive II, Centurion Megaways, Rainbow Riches, Eye of Horus, Gonzo’s Quest, Starburst and for movie fans certainly Jurassicak Park and The Goonies. If you are drawn to the possibility of winning big, throw yourself on the jackpot slots: among them, Mega Moolah and Mega Moolah Isis are worth trying. Unfortunately, in this case, it is not possible to see a preview of the available jackpots.
Otherwise, if you prefer table games, there is also a decent selection of blackjack roulette, roulette and baccarat variants. Do you want to experience the thrill of a real casino at home? Then you have to try PlayGrand live casino. To complete a thorough offer, there are the bingo rooms and scratch cards that you can find in the “other games” tab. With such a rich assortment, thank goodness you can use a handy search bar, where you can also find the slot games by popular tags and features.
The PlayGrand Casino site is elegant but not too refined, featuring a blue background with black gradients and bright pink buttons.
In this platform, there is no room for unnecessary elements, so you will simply find the buttons for the reserved area or to register at the top right; a menu with bonuses and games and the information on the casino located in the footer, where you can also contact customer support.
Clicking on the Games tab opens a secondary menu where the games are grouped in an orderly and logical manner. In this way, users can find their favorite game, without too many worries.
Unlike many other online casinos, PlayGrand Casino offers the option to play from desktop by downloading their app.
However, it is not clear if there are incentives to do so and for this reason, we have not tested it. What we can emphasize is that the site guarantees an exceptional experience from any type of device. When you connect from mobile, however, it is preferable to use a WI-FI network.
The Playgrand site is optimized for all types of devices and therefore does not present any usability flaw. If you like playing from your mobile, Playgrand allows you to do it directly from the browser. While you don’t need to download a program or app, be aware that you also have this additional option available.
The app is available for both Android devices and iOS phones.The usability and availability of games are almost identical to those of the browser version.
Basically, it is not necessary to download the app, but it is good to have if you plan to play often, to speed up the game.
A £ 10 deposit is all you need to start playing at PlayGrand Casino (remember the welcome bonus if you want to deposit more).
Depositing is really quick and easy.
Here are the main payment methods supported:
• Visa, Mastercard, Maestro debit cards
• E-wallets such as Neteller, Skrill and PayPal
• Bank wire
• Apple Pay
• Prepaid cards such as Neosurf and PaySafeCard
With the latter method, you connect your bank account with that of the casino, without direct access. The holder of the payment method must coincide with the holder of the game account. Also, be aware that you cannot withdraw on prepaid cards, so if you win some money, contact support.
For withdrawal, after the request has been approved by the casino, it will take a maximum of one day if you have deposited with an e-wallet or 3 to 5 business days with the other methods.
Fast and effective customer support can also make a difference in online casinos.
Nobody likes to deal with unclear, slow, or at worst, even non-existent support.
Fortunately, PlayGrand Casino offers solid and cutting-edge customer care. Even if they have given up creating a FAQ section, you can contact PlayGrand Casino support directly by sending an email to [email protected]
Even better, especially if you’re in a hurry, is the live chat option. The nice thing is that you can ask for something without having to fill out a form with a lot of information like name, email etc.
In this way, you can immediately speak with an agent, who will verify your name if you are already a customer, otherwise he will ask you for your age to confirm that you are of age. We are truly satisfied with PlayGrand Casino’s live chat, also because it’s availble around-the-clock.
Playground reviews on other sites, including TrustPilot, aren’t great but that can have different interpretations, so don’t judge too fast!
One thing you can check, for example, is the history of the user who left a bad review.
It happens often that some players, after losing money at the casino, vent their frustration by writing a review. If, this player has left negative reviews on different platforms, it is more likely that he has lost control of the situation and should consider to stop playing.
In other cases, the frustration arises from not having read the T&Cs correctly, as in this case: “Not much point depositing even £ 100 as you have to wager about £ 2,500 just to get the bonus funds which is either a set of free spins or a deposit bonus for the first three deposits. “
Also consider that the higher the number of reviews, the more likely the overall casino rating is relevant.
In the case of Playgrand, the reviews on TrustPilot are too few to be of statistical value.
Generally speaking, remember to always read the T&Cs and play just for fun.
PlayGrand Casino review: our final thoughts
You may not be lucky enough to win at the casino; surely you are lucky enough to read this review and play at PlayGrand Casino.
It is an extraordinary casino, with an unparalleled range of games. The welcome bonus – among the richest in the UK, is absolutely unmissable. The gaming experience is really enjoyable; ideal for all types of players, but especially for slots lovers. Competent and friendly customer service is the icing on the cake.
Really an online casino that you can’t miss!