With 53 land-based casinos spread all around Great Britain and, of course, its online casino, Grosvenor casino is the biggest multi-channel operator in the UK.
It is part of the Rank Group, which also includes Mecca Bingo and the Spanish brand Enracha.
At Grosvenor casino you can fide the widest range of games, like poker, slots, blackjack, roulette, baccarat and live casino.
Whether you are an online or offline player, Grosvenor Casino is a top-notch service, offering the highest standards of safety and enjoyability.
If you need further information about Grosvenor Casino, continue reading our detailed review.
Is it safe?
Every casino is required the UK Gambling Commission license to operate by law.
Grosvenor Casino is obviously no exception and this is a guarantee of safety and trustworthy for every player.
If a casino doesn’t stick 100% to the strict standards the Commission impose, can incur fines and ultimately the license revocation.
Besides that, as a further protection of its players, Grosvenor Casino partner with Gamstop.
If you create an account with them you can decide to exclude yourself from playing for a period of time you decide.
It’s a way to protect players who tend to lose control over their gambling activities.
With that being said, Grosvenor Casino offers a very safe environment for all the players.
Welcome bonus offer
If you are a new customer, you can get £20 bonus when you deposit £20.
This might not be the most generous bonus offer around.
The good news is that the wagering is only 5x: you will only have to play £100 to turn your bonus into real money.
Once you deposit the money into your account, once again the minimum amount is £20, you will be credited instantly the £20 bonus, so you can play with overall £40.
Make sure to double-check the list of eligible games on the terms and condition page.
No matter whether you’re a newbie or an experienced player, you will find loads of promotions for any level and game type: From weekly tournaments with high guaranteed prizes, to cheap satellites for prestigious live events, if you like cash games or sit and go.
Also if you are a regular player, don’t miss their loyalty scheme.
When you register as a new customer you don’t need any promo code.
For existing customers, Grosvenor Casino will issue promotional codes by email for specific promotions.
If you are into poker, Grosvenor Casino is a great place to play.
Let’s start from the welcome bonus offer.
If you’re a new customer and deposit £20 you can get £20 in tournament tickets.
Alternatively, if you want to deposit more than £100, you will get a bonus of £1000 plus the £20 in tournament tickets.
Every £25 spent in poker you will get £5 you can use in cash tables.
To get the best experience you should download the client in your computer: both Windows and Apple softwares are available.
But you can also play directly via browser.
With 395 games, we are sure your slot passion will be satisfied.
All the major names are available provided by the leading software provided such as Netent, Novomatic, Pragmatic Play and so on.
If you like live Casino, Grosvenor have got you covered.
In partnership with Evolution Gaming, live casino leading providers, they are able to offer all the live games, including: Blackjack, roulette and baccarat.
Grosvenor casino comes with a simple yet good looking style.
The design is intuitive with no space for unnecessary filling elements.
The different scales of blue offer a relaxing atmosphere, perfect to enjoy your gaming experience.
With some room to improve page loading time, the overall experience is good.
Do you need help cause you are a new customer? You need to withdraw your money? Or you don’t fully understand how the bonus works?
No problem: you have several options to get in touch with Grosvenor Casino customer support.
On the footer you can find the link “Live Help”.
Once you click on it, a new tab with the support options will open.
You then are prompted to type your query on the search bar, and possible solutions are listed and link to the fAQ section.
The latter is divided in 5 main categories: Account, Feedback, Keep it fun, Promotion and Technical.
The live chat is available every day: from 8am until 8pm during the weekdays and until 6pm in the weekend.
Grosvenor Casino also offers phone assistance, a feature that definitely not all the online casinos have.
You can call them at 0800 083 1990. The service is free of charge from all the UK numbers, included mobiles, and is available until midnight every day.
If you don’t need an immediate response you can also fill the contact form to get assistance by email.
We tried the chat support to ask them some information about the bonus offer.
We were 5th in line and the wait was of around 10 minutes.
All our queries were assisted quickly by a polite customer agent.
You can then receive a transcript of the chat by email.
How do I deposit?
There are 4 mainly options to deposit some money into your Grosvenor account:
- debit or credit card
- Visa check
You are never charged for making a deposit.
Some credit cards might have some fees with you can double-check with your bank.
How can I withdraw money from Grosvenor Casino?
You can easily withdraw your money by clicking “account” on the top menu.
The minimum amount is £10, unless you have less and want to clear the account.
Once you proceed, the withdrawal is pending for approval within the next 24 hours.
During this time, you can revert your withdrawal if you change your mind.
Like the deposit methods, there will be no charges when you get your money back.
Most of the Mastercards will allow you to withdraw directly into your card, otherwise you can share your bank account details.
On average it will take 1-3 working days for the transfer.
It is much quicker – up to 24 hours – when you use Paypal.